We’re Language Keep Up, our website is https://joinkeepup.com. Welcome to our privacy policy. It is detailed… but we’d recommend you read it in full so you know exactly what we do with data here at Language Keep Up. If you’re pressed for time, here are the key points:
- We don’t monitor, record or store the contents of your video calls or Language Keep Up Party conversations. We do store messages, message information like timestamps and your Topics, but these will not be shared with any third parties unless required by law.b.
- We keep your data on secured and restricted database servers. We do everything we can to keep your data secure and encrypted between your device and our servers. Language Keep Up is a global community and we may store data on servers outside your home country.
- We reserve the right to restrict access to Language Keep Up in the event of misconduct. Providing a safe and friendly community for language learners is our top priority. We therefore take reports of abuse very seriously. Reports of misconduct on Language Keep Up are reviewed by human moderators and can lead to a ban from our community. Please note that you can choose to share messages with our moderators only as part of the reporting process.
PRIVACY POLICY
This statement details how we handle personal data here at Language Keep Up, if you use our online venue. We are respectful of the data that is shared with us by our members and take protecting it very seriously.
Please take the time to read these details to fully understand how we handle your data and keep it safe.
Personal Data
Personal data is all information about identified or identifiable person. This includes the following categories of personal data that we process:
- Your contact details (such as first and last name, email address), Your personal information will never be shared with other members by us,
- Information within your profile (such as your age, gender, city),
- Log files with information about your visit to our website,
- Online identifiers (such as cookie IDs, IP addresses, advertising IDs).
Purposes of Use
Personal data will only be collected by us to the extent and for the purpose for which you provide the data to us, e.g. for registering an account.
We use and store your personal data as part of our services for the following purposes:
- To create a public user profile for you on Language Keep Up;
- To provide a curated community just for language learners, where access is restricted to members only. We take best efforts to prevent abuse and ban offenders, as soon as we are made aware;
- To send information relevant to the service, e.g. via email;
- To understand how Language Keep Up is used and optimize the service;
- To help keep our community safe, friendly and accountable;
- For processing contracts with you;
- For advertising purposes such as the dispatch of our newsletter;
- On quality assurance and statistics;
- To consider your application for membership and for community moderation;
- In order to improve our service.
Legal Basis
Your data is processed according to the following legal provisions:
- With regard to data communicated in forms, etc. with your consent, Art. 6(1) (a) GDPR;
- With regard to services you use for the performance of a contract, Art. 6(1) (b) GDPR;
- The fulfilment of legal obligations, Art. 6(1) (c) GDPR),
- With regard to messages you share with your Language Keep Up partners, both in one-on-one chats, Language Keep Up Parties and group chats, based on their legitimate interests, Art 6(1)(f) GDPR.
Otherwise, with particular regard to statistical data and online identifiers based on legitimate interests, Art 6(1)(f) GDPR (see below).
Legitimate Interests
When processing your data, we pursue the following legitimate interests:
- Providing and improving our service;
- Protecting against misuse;
- Statistics and service analytics.
Data Sources
Unless otherwise specified, we obtain the data from you (including via devices used by you).
Data Transfer to Third Countries
Language Keep Up is a worldwide service. Data is transferred to third countries outside your home country and outside the European Union. This is done on the basis of contractual regulations stipulated by law that ensure appropriate protection of your data and that are available for you to view on request.
Retention Period
We retain your data:
- If you have consented to this as part of processing, until such time as you withdraw your consent (e.g. by deleting your account);
- If we need the data to fulfil an agreement, until such time as the contractual relationship with you ceases or legal retention periods expire;
- If we use the data on the basis of a legitimate interest, until such time as your overriding interest obliges us to delete or anonymize them;
- Please note that while your personal data will be deleted if you delete your account, we will retain the messages you’ve sent in your Language Keep Up Partners mailbox;
- If you delete your account, we will continue to store your email address linked to your account so we can handle any conversation deletion requests after you have deleted your account;
- Additionally, we will also continue to store your Language Keep Up ID, and will use this to identify accounts and delete messages for members who sign up with Apple ID and chose not to share their email address with us.
Data Protection
We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment or distribution, and against loss, deletion or misuse.
In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services, particularly for the Internet. Encryption is not supported in China.
Regarding video and audio chats: we will not monitor, record or broadcast video and audio chat sessions at any time. However, we cannot prevent your chat partners from broadcasting live or recorded chat sessions without your or our permission through third party websites or services. We recommend that you exercise caution in disclosing any information, personal or otherwise, during a video or chat session.
Our Policy on Children’s Information
Children under 14 are not allowed to use Language Keep Up. If you are based in the European Economic Area (EEA), you may only use Language Keep Up if you are over the age at which you can provide consent to data processing under the laws of your country or if verifiable parental consent for your use of Language Keep Up has been provided to us. If you are a parent and you learn that your child is using Language Keep Up and you don’t want them to, please contact us.
Cookies
Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.
We need cookies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) to provide and monitor the effectiveness of our Service; (d) to monitor and aggregate metrics such as total number of visitors, traffic, and demographic patterns; (e) to diagnose or fix technology problems; (f) to help you efficiently access your information after you sign in; (g) to keep you logged in; and (h) to keep the Language Keep Up community safe for members.
Switching off or revoking cookie consent:
You can choose to opt-out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called ‘help-function’. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer, and it may negatively affect your user experience. You can change your cookie consent on the Language Keep Up website by clicking the “Change your cookie consent” button at the bottom of this page.
Data Recipients
We use your personal information only within the company and forward it only to those companies that are involved in performing the contracts concluded with you or otherwise involved in providing the relevant service. We forward the following customer data to third parties:
- To analyze how Language Keep Up is used by our members and optimize the service and design, pseudonymous usage and personal data is shared with Google Analytics.
- In order to keep Language Keep Up a safe place for language learners, we take violations of our community rules very seriously. Therefore, we may retain anonymous personal identifiers for up to 24 months and might prevent access to the community on this basis during this period.
Otherwise, your personal information will not be forwarded to third parties unless you have given your express consent for this or unless we are obliged to disclose it – for example, at the direction of a court or administrative authority.
To provide the functionality and for usage analytics and marketing purposes, we record information about activities on our websites (e.g. clicks, screens viewed, pages visited).
Hosting and Backend Infrastructure
This type of service has the purpose of hosting data and files that enable Language Keep Up to run and be distributed, as well as providing a ready-made infrastructure to run specific features or parts of Language Keep Up. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where personal data is stored.
- Xserver: is a hosting and backend service provided by Xserver based in Osaka, Japan.
Web and Mobile Analytics
The services contained in this section enable us to monitor and analyze web and mobile traffic and can be used to keep track of how Language Keep Up is used by users.
- Analytics collected directly (Language Keep Up): Language Keep Up uses an internal analytics system that does not involve third parties. Personal data collected: cookies and usage data.
- Google Analytics (Google Inc.): Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of Language Keep Up, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: cookies and usage data. Place of processing: United States – Privacy Policy – Opt Out.
- Facebook Ads conversion tracking (Meta, Inc.): Facebook Ads conversion tracking is an analytics service provided by Meta, Inc. that connects data from the Facebook advertising network with actions performed on Language Keep Up. Personal Data collected: cookies and usage data. Place of processing: United States – Privacy Policy.
Location-based Services
Language Keep Up may collect, use, and share user location data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the user’s location data may be tracked in order for Language Keep Up to show Language Keep Up partners nearby or on a city map, with city-by-city granularity. Language Keep Up will never show your precise location to other members. Personal data collected: geographic position.
Managing Support and Contact Requests
Our customer support platform allows us to manage support and contact requests received via email or by other means, such as the contact form. The personal data processed depends on the information provided by the user in the messages and the means used for communication (e.g. email address).
Content Performance and Features Testing (A/B testing)
The services contained in this section allow the Language Keep Up to track and analyze the user response concerning web traffic or behavior regarding changes to the structure, text or any other component of Language Keep Up.
Your Rights
As a Language Keep Up user, you have the right to access, rectification, right to object, to complaint, erasure and blockage with regard to your personal data. More specifically:
- You have the right to request information about whether and which personal data is processed by us. You also have the right to demand that your personal data is rectified or amended.
- Under certain circumstances, you have the right to request that your personal data should be deleted.
- Under certain circumstances, you have the right to demand that the processing of your personal data should be restricted.
- You have the right to obtain your personal data in a common, structured and mechanically readable format.
- If you have any questions, comments, complaints or requests in connection with our statement on data protection and the processing of your personal data, you can also contact our data protection officer in detail.
- You also have the right to complain to the responsible supervisory authority if you believe that the processing of your personal data is in violation of the legislation.
Contact details
You reach us as follows: joinkeepup@gmail.com.
We undertake to reply to questions relating to data protection within five business days.
Requirement or obligation to provide data
Insofar as this is not expressly stated, when data is collected, the provision of data is neither required nor obligatory.
Date of issue of this data privacy statement
01.06.2023
We reserve the right to make amendments at any time to this data privacy statement for future effect.